When will my order ship?
Orders are normally processed within 1–2 business days after payment authorization. Estimated transit after dispatch is 4–6 business days within Canada.
Can I return or exchange an item?
Eligible requests may be made within 30 days after receipt. New, unused change-of-mind items and damaged, defective, incorrect, incomplete, or materially misdescribed items may qualify. Exchanges depend on review and available inventory. See the Refund Policy.
Is a return label provided?
Yes. A free prepaid return label is included in the package. Contact us if it is missing or lost, and obtain approval and the correct return address before mailing.
When is an approved refund processed?
We process or initiate it to the original payment method within 10 days after approval. Financial institutions may take additional time to post it.
How can I track an order or ask a product question?
Use the tracking information supplied after dispatch, or visit Contact Us with the order number and relevant product details.