Thirty-day request window
Eligible return or exchange requests must be submitted within 30 days after the order is received. New, unused items may be considered when the customer changes their mind or selects the wrong item. We also assist with damaged, defective, incorrect, incomplete, or materially misdescribed items.
Request approval before mailing
Email navulumey26@gmail.com with the order number, item details, and the reason for the request. If damage or an error is involved, include helpful photographs. Wait for approval and the correct return address before mailing anything; the General contact address is not automatically the returns warehouse.
Return label and condition
A free prepaid return label is included in the package. If it is missing or lost, contact us for help. Approved change-of-mind items must be new and unused. No restocking fee is charged. Exchanges are accepted for eligible items, subject to review and inventory availability.
Refund timing
After the return is received, inspected, and approved, we will process or initiate the refund to the original payment method within 10 days. A bank or card issuer may require additional time to post the credit.
This policy does not limit rights that cannot be excluded under applicable Canadian consumer law.